FAQ

Software

Q. What is the good and bad in between verification mode 1:1 and 1:N ?
A. 1:1 User must enroll Fingerprint. Then, user press finger after user entered their ID. For 1:1 mode, you have to input the fingerprint ID before pressing the finger on X629U. The X629U will only check whether the fingerprint pressed is the same as the fingerprint of the input fingerprint ID. For example, there are two people registered on X629U, Mr. A and Mr. B. Fingerprint ID for Mr. A is 00001 and fingerprint ID for Mr. B is 00002. To enter 1:1 mode, Mr. A have to first input its ID, 00001, then press finger. In 1:1 mode, there is no possibility that Mr. A will be recognized as Mr. B, because the fingerprint ID has input. 1:N User press finger, then X629U will find same fingerprint in memory.
Q. Can we set finger print + password for punching ?
A. No. The device show fp+pin means you can register both at the same time. It does not mean to have the combination of access identification.
Q. What to do if forget administrator finger print or password ?
A. Use the sample program in firmware to clear the enroll data. Then, reset a new administrator finger print or password.
Q. Finger print cannot register ?
A. The optical sensor may have problem. Exchange of optical sensor is one way to solve the problem.

Hardware

Q. What is FRR and FAR ?
A. FAR is False Acceptance Rate False Acceptance Rate (FAR) is often used in biometric access control systems. The false acceptance rate (FAR) is a measure of the likelihood that the access system will wrongly accept an access attempt; that is, will allow the access attempt from an unauthorized user.
Q. How to shut down the machine ?
A. Press the io button and hold it for 5 seconds.
Q. Why electronic lock needs an electric lock adapter ?
A. Electronic lock requires electricity. The voltage used is only 12V. So, we need an adapter to transform from 220V to 12V.
Q. Machine with beep beep sound the device sometimes on and sometimes not ?
A. Try to use a cat5 cross wire cable for connecting pc with the device and test the download. If it can, it is the network problem that cause the case. If it still cannot, the firmware of the device may have problem.
Q. Finger print cannot register ?
A. The optical sensor may have problem. Exchange of optical sensor is one way to solve the problem.
Q. Machine with beep beep sound the device sometimes on and sometimes not ?
A. It is a serious error. The main board of the device needs to be exchanged.
Q. Probe without response ?
A. Check the internal 9v dry electricity supply. If it is shortage of electricity.
Q. Could not download template ?
A. Try to use a cat5 cross wire cable for connecting pc with the device and test the download. If it can, it is the network problem that cause the case. If it still cannot, the firmware of the device may have problem.
Q. Why electronic lock needs an electric lock adapter ?
A. Electronic lock requires electricity. The voltage used is only 12V. So, we need an adapter to transform from 220V to 12V.